Standard Delivery - Free for Orders over $499

Standard shipping is free for orders over $499, otherwise it is a $19.00 flat rate, New Zealand wide.

We currently do not offer express shipping.

Delivery times vary based on your location:

• New Zealand Post estimates 1-3 days, however rural or remote areas may take longer.

If you have ordered multiple items or bundles, they may be dispatched separately depending on the availability of the ordered product.

If you're not home to receive your order

If no-one is at home when the courier attempts delivery, the driver will leave a calling card with instructions on what to do. If your order is being delivered by Australia Post, and you choose the Safe Drop delivery option, this is done at your own risk. We do not recommend this as an option for apartment blocks or houses, where there is no private/undercover space for delivery.

International Delivery

We currently do not offer international delivery. For Australian residents, please visit www.tenderflame.com.au for details on our Australian Tenderflame range.

Returns

If you have an issue with your Tenderflame product, please contact the Customer Care team on: 0800 727 421 between 9am to 5pm (AEST) Monday to Friday.

To return your product, please contact Customer Care team on 0800 727 421 between 9am to 5pm (AEST) Monday to Friday.